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Get support from Titan Hosting

If you have any queries, please feel free to submit a support request by using the form below

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Send a support request

Tell us what you need help with and our team will get back to you as soon as possible.

Call Us: Phone support: Available by email request

Visit Us: Location-neutral support (online)

Hours: Mon–Fri: 08:00–17:00 (SAST)

Support request form

Contact FAQ

Quick answers before you submit a request.


What should I include in my message?

Include your domain name (if applicable), the service you’re using, and a clear description of the issue. Screenshots help.

How long does support take to respond?

We aim to respond as quickly as possible during business hours. Complex requests may take longer depending on investigation time.

Can I request help with DNS changes?

Yes. Tell us the record type (A, CNAME, MX, TXT), the host/name, and the value you need to set.

Do you offer billing assistance?

Yes. Use the form and select the most relevant topic, or email us with your order details.

Where can I purchase services?

You can browse and purchase domains and services in our Shop.

Search and purchase domains, hosting, email, and security services from our storefront.

Browse the Shop

Support via email

Online service — location-neutral